Contact Us

Questions about your account, a promotion, or how the sweepstakes currencies work? The Money Factory support team is here to help with everyday issues like login trouble, verification follow-ups, and general site use. This page lists the main ways to get in touch, so you can choose the option that fits your situation.

How to reach us without the guesswork

Support options may vary based on what you’re doing on the site, but the goal is the same: getting your question to the right place with enough detail for a useful reply. For quick answers, it can also help to check the FAQ first, especially for common topics like playthrough rules, eligible states, and redemption basics.

Email support for account and documentation questions

Email is often the best route when your request needs a written trail, such as account updates, verification-related questions, or anything involving screenshots or attachments.

You can contact The Money Factory at support@themoneyfactory.com. When you write in, include a clear subject line (for example, “Redemption question” or “Can’t access my account”) so your message is easier to route.

Live chat for quick help (when available)

Live chat is a handy choice for simple, time-sensitive questions, like where to find a setting, how a specific promotion is applied, or what details are needed for the next step.

If chat is available while you’re browsing, you’ll typically see it on-screen within the site. If it’s not available at that moment, email is the most reliable alternative.

Contact form for messages sent right through the site

Some visitors prefer not to open their email app. If a contact form is available on the website, it lets you send a message directly from your browser and keeps your request tied to the page you were viewing.

When you use the form, describe the issue in one or two sentences first, then add any helpful details (what you clicked, what went wrong, and any error message you saw).

What to include so support can help faster

To avoid back-and-forth, it helps to share a few basics up front:

• Your name and the email address used for your account
• Your username (if applicable)
• A short description of the issue and what you’ve already tried
• Any relevant details such as the payment method used (Visa, MasterCard, Apple Pay, Google Pay, PayPal, Bitcoin, or Litecoin), the date of the transaction, or an on-screen error message

For privacy, don’t send sensitive information like full card numbers or account passwords.

We’re here when you need a hand

Whether it’s a general question, an account concern, or help understanding how promotional play works, reach out using the option that makes the most sense for you. If you’re not sure where to start, email support is the safest place to send the details in one message.